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Evidence Guide: ICAWEB512A - Administer business websites and servers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAWEB512A - Administer business websites and servers

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain business website and contents

  1. Establish personnel policy and procedures for managing access and changes to aspects of the business website
  2. Design and start a training program for teaching staff how to use procedures and policies as well as making changes to the business website
  3. Evaluate and test site-analysis software on a non-live server to verify features and functions are safe for use on a live server
  4. Generate site summary reports in line with the organisational quality management program or guidelines
  5. Review reports found to have generated security flaws
  6. Check links for functionality and ongoing relevance
  7. Modify web pages according to changing business requirements and analysis of site summary report
  8. Maintain and debug database information according to site and information requirements
Establish personnel policy and procedures for managing access and changes to aspects of the business website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and start a training program for teaching staff how to use procedures and policies as well as making changes to the business website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and test site-analysis software on a non-live server to verify features and functions are safe for use on a live server

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Generate site summary reports in line with the organisational quality management program or guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review reports found to have generated security flaws

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check links for functionality and ongoing relevance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify web pages according to changing business requirements and analysis of site summary report

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and debug database information according to site and information requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain business security of the website

  1. Establish a security response procedure to control information placed on the business website by developers, designers and end users
  2. Develop a security plan
  3. Test site security according to organisational requirements of the security plan
  4. Maintain site security using information from security vendors and technical media outlets
Establish a security response procedure to control information placed on the business website by developers, designers and end users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a security plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test site security according to organisational requirements of the security plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain site security using information from security vendors and technical media outlets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor business website performance

  1. Select server analysis tools with reference to organisational requirements and the range of functionalities requiring monitoring
  2. Determine business website load metrics and performance indicators in line with organisational requirements
  3. Measure business website server performance with server analysis tools
  4. Identify and document business options for performance improvement
  5. Submit website server performance reports to client
Select server analysis tools with reference to organisational requirements and the range of functionalities requiring monitoring

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine business website load metrics and performance indicators in line with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure business website server performance with server analysis tools

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document business options for performance improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit website server performance reports to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake capacity planning

  1. Determine future peak volumes by measuring page usage and volume access
  2. Develop an upgrade program to deal with increasing load and performance issues
  3. Set performance benchmarks to take into consideration possible future scenarios for each load metric
  4. Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting
Determine future peak volumes by measuring page usage and volume access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop an upgrade program to deal with increasing load and performance issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set performance benchmarks to take into consideration possible future scenarios for each load metric

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

evaluate and test site-analysis software

maintain site security

monitor website performance

develop upgrade program to cater for business website performance growth.

Context of and specific resources for assessment

Assessment must ensure access to:

site servers and web servers where tasks may be performed

business website

site server and analysis software currently used in industry

requirements and business-planning documentation

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate testing site security according to security plan

verbal or written questioning to assess candidate’s knowledge of features of website architecture and security issues

review of documentation prepared by candidate, including security plan, training program, website server performance reports and upgrade program.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to:

evaluate site-analysis software

select server analysis tools according to organisational requirements

communication skills to:

facilitate training programs for staff

liaise with vendors

literacy skills to write reports and planning documentation

planning skills to forecast business website-performance growth

technical skills to:

use:

current forecasting methodology for identifying traffic peaks

current site server

integrity-checking software

intrusion-detection software

traffic-tracking software

web server log-file analysis

maintain:

firewalls

virtual private network (VPN) gateways

respond to request for proposals (RFPs).

Required knowledge

bottlenecks and methods of correction

electronic commerce modelling language (ECML)

queuing systems

standard generalised markup language (SGML) and associated standards

user request classes

website architecture

website security issues

workload metrics.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Server may include:

Apache HTTP server

email servers

file and print servers

file transfer protocol (FTP) servers

IBM VisualAge and WebSphere

iPlanet-Enterprise

Lotus Domino

Microsoft Internet Information Server (Microsoft IIS)

NetDynamics

Netscape Enterprise server, Netscape FastTrack, Netscape eBusiness

proxy servers

Sun Microsystems iPlanet web server

Sun Microsystems Java web server

Zope.

Database may include:

DB2

Informix

Ingres

Microsoft SQL (MS SQL) server

Mini SQL (mSQL)

MySQL

Oracle

Sybase.

Security plan may include:

alerts relating to the security objectives of the organisation

audits

privacy

standards:

archival

backup

network

theft

viruses.

Server analysis tools may include:

Apache Jmeter

Apache JSSI.

Client may include:

employee

external organisation

individual

internal department.

Equipment may include:

hard drives

hubs

modems or other connectivity devices, including digital subscriber line (DSL) modems

monitors

other peripheral devices

personal computers

personal digital assistants (PDAs)

printers

switches

workstations.